Violet-harbor

1. Information We Collect

When you reserve an experience through our website, we collect personal information necessary to process your booking and provide our services. This includes:

Full name and email address
Preferred visit dates and participant numbers
Any additional information you provide regarding accessibility needs or special requests
Technical information such as IP address, browser type, and device information when you visit our website

2. How We Use Your Information

We use the information we collect for the following purposes:

Processing and confirming your reservation requests
Communicating with you about your scheduled experiences
Providing important updates regarding safety information, weather conditions, or schedule changes
Improving our services and website functionality
Responding to your inquiries and providing customer support

We do not use your personal information for marketing purposes without explicit consent.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in operating our website and conducting our business, under strict confidentiality agreements
When required by law or to protect our rights, property, or safety
With site operators or guides who will be conducting your scheduled experience, limited to information necessary for service delivery

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Reservation information is typically retained for three years for operational and historical record purposes.

6. Your Rights

Under applicable privacy laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal retention requirements
Object to or restrict certain processing of your information
Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. For detailed information about our use of cookies, please refer to our Cookies Policy.

8. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us so we can delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy regularly.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Violet-harbor
247 Maritime Heritage Lane
Halifax, Nova Scotia, B3H 4R2, Canada
Email: [email protected]